By Zainab Oyekan
Passengers at Yakubu Gowon Airport, Jos, have lauded FAAN’s ongoing improvements and customer-focused initiatives.
The passengers made the commendation during this year’s Customer Service Week celebrations at the airport.
The event, themed “Mission Possible,” brought together both local and international travelers who shared their experiences.
They noted that the airport’s renewed focus on customer comfort had changed their perception of air travel in the state known as “The Home of Peace and Tourism.”
Mrs Jane Omonifere, Acting Airport Manager, said the celebration reflected FAAN’s commitment under its Managing Director, Mrs. Bumi Kuku, to make airport operations more customer-centric.
Omonifere noted that the new initiatives were designed not only to improve service delivery but also to promote tourism by creating a friendly and welcoming environment for passengers.
According to her, the airport has taken steps to improve accessibility and comfort for all passengers, including the physically challenged.
“We are providing wheelchairs, installing special toilets, and creating mobile toilet facilities for convenience,” she explained.
“We are also improving signages and prioritising facilitation for those who may otherwise go unheard,” she said.
Mr Umo Austin, Head of Customer Service Department, said the celebration was part of an international observance held annually in the first week of October.
He added that the airport was providing four wheelchairs, six mobile toilets, and six special toilets for the use of physically challenged travellers as part of its long-term service improvements.
Some passengers commended the management for the visible changes at the airport.
Alex Laden, a frequent flyer, praised the management for “putting in place thoughtful measures that make movement easier for everyone.”
Another passenger, Prof. Suwa Goar, noted the renovations and improved cleanliness but called for more technological innovations to help immigration officers detect contraband more effectively.
Similarly, Dhanashri Monkar, an Indian visitor, said she was impressed by the airport’s improved outlook.
Jonathan Chilean, a psychologist, commended the employees’ friendliness and suggested repainting the walls white to create a brighter atmosphere.
The week-long event featured light refreshments, interactive sessions, and appreciation gifts for passengers, underscoring FAAN’s renewed commitment to ensuring that every traveller enjoys a pleasant experience at Nigerian airports. NAN
